Frequently Asked Questions

¿Las joyas incluyen estuche o packaging?

Sí, todas nuestras joyas se entregan en un estuche elegante aterciopelado ideal tanto para proteger la pieza como para regalar.

¿Las joyas de plata 925 provocan alergias?

La plata 925 es hipoalergénica y apta para pieles sensibles. No contiene níquel en su composición.

¿Son joyas aptas para uso diario?

Sí, nuestras joyas están diseñadas para un uso diario elegante, aunque recomendamos quitarlas para dormir, hacer deporte o realizar tareas domésticas para conservarlas en perfecto estado.

¿Cuánto dura el baño de oro 18k o el baño de rodio?

La duración depende del uso y cuidado de la joya. Con un uso adecuado y siguiendo nuestras recomendaciones, los baños pueden mantenerse en buen estado durante mucho tiempo. El roce constante, el agua y los químicos pueden acelerar su desgaste.

What material are the jewelry made of?

All our jewelry is made of high quality stainless steel , durable and tarnish resistant, ensuring a timeless shine and no fading.

Is stainless steel safe for sensitive skin?

Yes, our stainless steel is hypoallergenic and safe for most skin types, avoiding the allergic reactions common with cheaper metals.

How should I care for my Premion jewelry?

Clean your pieces with a soft cloth and avoid prolonged contact with chemicals such as perfumes, creams, or chlorine.

Can I wear my jewelry while swimming or showering?

Although our steel is durable, we recommend removing the pieces to preserve their shine and avoid possible water or detergent marks.

How long does it take for my order to arrive?

Standard shipping typically takes between 3 and 7 business days within Spain. For international shipments, delivery time varies depending on the destination.

Can I track my order?

Yes, you will receive an email with the tracking number once your order has shipped.

Can I return or exchange a piece of jewelry?

Yes, we accept returns or exchanges within 14 days of receiving the order, as long as the product is in original condition.

What happens if the product is damaged during shipping?

Contact us as soon as possible so we can manage your complaint with the supplier and help you resolve the issue.

Can I engrave or personalize any jewelry?

We do not currently offer customization, but we are working on options for future exclusive collections.

Is it safe to buy from Premion?

Yes, our store uses secure SSL payment and internationally recognized payment methods.

What do I do if my order arrives damaged?

Contact us immediately; we'll arrange a replacement or refund at no additional cost.